-
hotel engagement why you might need more than a substantiation number
0
June 4th, 2010Uncategorized
Hotel reserve scheme have come a long way from the early days of cybernation Most traveler and traveling agent who booked hotel when the big chains first partnered with the airline reserve scheme have at least one or two horror stories.One of my first horror stories. was engagement a Marriott through our American SABRE reserve system on a Fri morning for a Sun night Late in the day I discover that “Oh, we don’t send the engagement out to the hotel until Monday morning.”
Nowadays many concatenation hotel advertise “last room availability” through their own land site and through traveling agent soman systems. Generally a verification from Marriott, or Hyatt, or whichever chain you have booked through, show up immediately at the hotel.
But not always. This is why the verification number is always worth bringing, even in a paperless age
In addition, knowing how the reserve was booked is helpful. Because traveling office and online engagement should get to the hotel computer immediately, third party require another measure and thus are more likely to be delayed or lost.
For non-chain hotels, the potency pitfall are increased. Because while you might get an blink of an eye verification number from your engagement it doesn’t mean the engagement has reached the hotel.
For an example, I booked two client earlier this week through Preferred Hotels, an association of first class and deluxe hotel around the existence These engagement were at the Woodmark hotel outside Seattle
The engagement were for the same night Since it was early in the day and because Preferred hotel is a high-end reserve group, I wasn’t worried particularly about IT However, I got the phone call later in the afternoon from the client’s administrative assistant, locution that the hotel didn’t have the reservations.
As it twist out, Preferred hotel sends engagement to the hotel almost immediately, but hotel can action those reservation on their own time The first person I talked to at the hotel said “It can take two dozen hours,” the second somebody put me in touch with the agent whose job it was to download the reservations.
To make a long story short, by asking that agent to download the message asap, my clients’ engagement got into the hotel scheme But had I not called, they might have shown up and been told they had no reservations.
On the positive side, with as many reservation that get booked via various electronic information processing system systems, it’s actually amazing how many of them are trouble-free. On the other hand, a 99 per centum success rate doesn’t mean much if you are the I percent.
So to be safe, anytime you have a hotel reservation, bring the verification number and also a contact or at least the name of the engagement company
Whether it’s Priceline, a reserve service like “Utell International” or “Travelclick” or a hotel association like Preferred Hotels, having that name will help the front desk clerk trace the booking.
Which means at best they might be able to find the doomed reservation, or at the least, make sure you don’t get two-bagger billed when they find you a room anyway, and the original reserve show up later.
